HAVE QUESTIONS?
On our website, we are committed to providing you with high-quality plastic wall repair pastes and scrapers and ensuring that you have the best experience when using these products. However, due to product usage and individual differences, you may encounter some problems. Here are our terms of handling common problems:
- Product quality issues
If the product you received has quality issues (such as missing, damaged or defective), please contact our customer service team within 14 days of receiving the product. We will provide you with a refund or replacement service based on the specific situation. - Improper use
When using our wall repair pastes and scrapers, please make sure to follow the instructions on the product manual. If the product does not work well due to improper use, we will not be able to provide a refund or replacement service. - Shipping and delivery issues
We will do our best to ensure that your order is delivered safely and promptly, but if you encounter problems such as shipping delays or loss, please contact customer service within 7 days of the estimated delivery time. We will communicate with the shipping company to assist you in resolving the problem. - Return policy
For products that are not quality issues, if you wish to return the product, please notify us within 14 days of receiving the product. The product must be unused and must include the original packaging. You will be responsible for the return shipping costs. - Feedback and Suggestions
We attach great importance to customer feedback. If you encounter any problems or have any suggestions during the use of our products, please feel free to contact us through the customer service email. Your opinions will help us continuously improve our products and services.
We hope to provide you with a safe shopping experience through transparent and clear terms. If you have any other questions, please feel free to contact us. Thank you for choosing our plastic wall repair paste scraper product!